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I don’t know. Three simple little words that sometimes feel very difficult to say, especially when you’re dealing with a customer. You don’t need to know everything: you just need to know how to manage not knowing with professionalism and skill. This course will give you everything you need, so you can admit when you don’t have an answer and boost your customer service skills in the process.
Recognising and admitting when you don’t have an answer is a valuable skill, meaning this course will be useful to everyone, but especially those in customer service. You’ll learn strategies to solve customer problems honestly, efficiently, and with confidence, no matter what the question.
● Communicate honestly and confidently with customers
● Maintain your professional credibility while acknowledging you don’t have an answer
● Use available resources to solve a customer’s problem
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.
We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.