Information we may collect
Information you give us
Information we collect about you
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;·
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources
Uses made of the information
Information you give to us
- use your information to maintain a record of learner history including their name, username, password and the details of the courses they complete e.g. date, completion score, attempts etc.·
- use your information to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we may contact you by email, post or telephone if you have consented to this. If you do not want us to use your data in this way for marketing purposes, please do not ‘opt in’ on data capture forms or contact us via firstname.lastname@example.org or email@example.com to cease contact;·
- use your information to contact you if necessary or desirable in relation to the services provided by us or a service provider, or in relation to our website, and to notify you about changes to our service;·
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you
We will use this information:·
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;·
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;·
- to allow you to participate in interactive features of our service, when you choose to do so;·
- as part of our efforts to keep our site safe and secure;·
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;·
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:·
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.·
- analytics and search engine providers that assist us in the improvement and optimisation of our site.·
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:·
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.·
- if our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.·
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, and other agreements; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you on our website (learningiam.com and iamlearningcontent.com) may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our hosted server suppliers. Such staff may be engaged in, among other things, the processing of your facilities management status, the processing of your payment details and the provision of support services. Data stored within our learning management system is specifically held within our Moodle platform which is hosted exclusively by UKFAST and is held on UK servers only. This data is securely held and protected by appropriate firewalls and IT security architecture.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. In the event of a Data Breach, we will ensure you are contacted at the earliest convenience and will abide by our own Data Breach Policy.
Data you have stored within the iAM Learning LMS will be stored for no longer than 12 months post termination of your contract. After this date, your account and data will be erased.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Data will only be used if you have opted in or consented to contact either by checking certain boxes on our data capture forms or by obvious verbal consent. You will be able to unsubscribe from any marketing communications at any time and this will be exercised immediately. This can be performed by clicking the unsubscribe button on an email campaign or by contacting us directly. You can also exercise the right at any time by contacting us at firstname.lastname@example.org or email@example.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act and GDPR legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act and GDPR. In accordance with legislation, you are able to request access to all personal data held about you by iAM Compliant Limited, request that it be transferred to you, or request that it be permanently erased. We will ensure any of the above is performed (upon written request only) within a reasonable time period.
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.·
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.·
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).·
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.