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Working at iAM Learning

iAM is an incredibly busy and stupendously creative environment. There’s always room for fun in amongst all the hard graft, though. We love having fun at work. Because, I mean, what’s the point otherwise, right? That doesn’t mean we don’t take our work seriously, though. Our brand is so important to us, and we think that shows in the quality of our work.

We don’t do hierarchy either. We’re all in this together and love to work collaboratively as a team. That way, everyone’s ideas get the space, time, and consideration they deserve, and the company and our customers benefit. So, everyone’s a winner!

Finally, we like to keep it simple. And that goes for everything we do. We don’t do complicated jargon or unintelligible ideas. Keeping learning and development simple is central to what we do. After all, learning can be tricky enough at times without making it more difficult than it needs to be.

iAM with a watering can

Our Process 

  • We don't like formal interviews. They’re generally a bit nerve-wracking, uncomfortable, and rubbish. We’ll have an informal chat over a coffee instead. Or a herb tea – whatever floats your boat.
  • Let’s face it, if you make it to interview stage, you can do your job. We’re more interested in whether you fit with our values and culture, whether you like what you see, and what you can bring to the role.
  • For our creative roles, we like to audition. So, 10 seconds of animation, a few frames of a storyboard, or a trial script to see whether your style meets our brand. It’s always great to see something new, though. So, don’t be afraid to be creative.
  • The recruitment process for sales, marketing, and our other customer facing roles also starts with an informal chat, but there will be some specific tests at the interview stage. For instance, if you’re interviewing for a sales role, there’ll be a mock telephone or video sales call to gauge your suitability.
  • Our interviews are simply conversations, not a stern grilling. We like to find out about you, we like to tell you about our history, and see how the two can mix.

Current vacancies

Lead Developer (Permanent FT)

We’re looking for a lead developer to fill a new role within the business, heading up our team of eLearning developers. You'll be responsible for managing the teams' workload and ensuring every course that we deliver to our clients is first class.

You'll work closely with our head of learning design to ensure we’re constantly improving our product and help deliver value to our customers and their learners.

The ideal person will have a complete understanding of Articulate Storyline (and ideally other authoring tools) and some experience leading other people as you’ll be our go-to person for all things eLearning development.

Tasks

- Lead the content development team, identify development areas, and provide coaching and feedback

- Support the team in developing content at peak times

- QA every piece of content

- Establish and maintain a quality standards framework

- Feedback to the head of learning design on how we can make our content even better

- Priorities (Focus for the first three months)

With the support of the head of learning design, you’ll:

- Design and document standardised development practices

- Audit and make recommendations on the accessibility of our content

- Establish a set of quality standards for the development team

REQUIREMENTS

Experience

- eLearning development in a commercial setting

- Team management

- Workload/Project Management

- Development Knowledge

- Accessibility (WCAG) best practices and how they can be implemented

- UX/UI as they apply to digital learning design

- LMS/LXP administration

Technical Skills

- Articulate Storyline (advanced)

- Adobe Creative Suite (mainly Illustrator and InDesign)

- Chameleon Creator (great if you've used it, but not a deal-breaker)

As this is a specialist role, we would love to chat with you first about the position so please get in touch with Tom McDowall using the link below.

Sales Development Representative (Permanent FT)

This sales role is critical in helping us deliver our targets, working alongside and reporting to the Sales Manager, you will be tasked with:

  • Researching and identifying prospects; contacting them and driving the sale from start to finish (generating outbound sales opportunities)

  • Responding to inbound enquiries and following up with leads generated by various marketing programs

  • Qualifying leads, by identifying their needs and understanding their business, and ultimately closing the sale

  • Nurturing the customer through a consultative sales process - you will fully understand our product and be able to pitch and run virtual demos

  • Engaging with existing customers, proactively helping them achieve their goals using our product; securing renewals/upsell opportunities

  • Updating and maintaining CRM accurately with every interaction

  • Responding to emails and calls from existing customers to provide admin and technical support (directing to the right resource)

  • Maintaining our customer journey and supporting the launch of new customers e.g. customer welcome pack, onboarding and Company introduction

  • Managing the general contact email inbox and meeting SLA’s for response

Business Development Executive (Permanent FT)
Main Purpose of Role

To source and create leads, as a fully integrated member of our wonderful sales team. Utilising LinkedIn, email campaigns, existing networks and attendee lists you will help us to cultivate and arrange meetings, supporting the sales function.

We’re a rapidly growing business with huge ambitions to be disruptive in the eLearning and Compliance management space. Based in a great office located in Chester City Centre, we are building an impressive team of creative, ambitious and motivated people to help us achieve our goals.

Key Responsibilities
  • Researching and identifying prospects; contacting them and driving the sale

  • Qualifying leads, by identifying their needs and understanding their business.

  • Updating and maintaining CRM accurately with every interaction.

  • Creating social media posts to generate interest and interaction.

  • Booking meetings in for the Sales Team

  • Sharing collateral with prospects to support the prospect nurturing journey

  • Driving outbound calls and holding initial meetings to outline the product (including questioning prospects to gain valuable insight)

  • Following up on marketing campaigns to identify sales opportunities

  • Following up on cold leads to generate new interest in the updated product

  • Support the sales and marketing teams with data management