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It’s not nice thinking about being the target of aggression and violence at work. But if you work in a profession where emotions may already be running high, then knowing what to do when things boil over is vital. Sadly, violence and aggression could happen in any workplace. So, it’s important that all workers, regardless of their profession or position, know how to spot when a situation might be getting out of control and how to handle it effectively to keep everyone safe.
This course explores the warning signs to look out for, as well as how to handle difficult situations and protect yourself from harm. It also discusses the consequences of inaction. By taking this course, you’ll be prepared in case you’re confronted with someone behaving aggressively or violently in your workplace.
In an ideal world, no-one would have to face aggression and violence at all. Unfortunately, many of us are faced with it at work, sometimes on a daily basis, whether from a customer or service user, or even from a colleague or boss. No matter the source, it isn’t pleasant and can be extremely stressful, affecting performance, personal relationships, mental health, and your wellbeing.
Aggression and violence in the workplace can result in physical harm to employees or customers but can also harm a business and its reputation. Knowing how to deal with it is essential.
Approved by IOSH, one of the world’s biggest health and safety organisations, this course uses colourful animation, and relatable characters to help tell a story. This, alongside interactive knowledge checkers, and a final course quiz, helps make the learning experience memorable, and offers learners a way to test their understanding throughout. And the handy downloadable workbook that accompanies the course serves as a reminder of the basic advice, to help the learner retain and recall information effectively.
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
With a bank of questions learners will get randomised assessments which means if people do fail the assessment, they aren't faced with the same quiz again; after all you want to test learners knowledge and not their ability to remember the right button to press second time around.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.
We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.