Behavioural Change (soft skills)

Have you ever had to deal with someone who is consistently late? It throws all your plans out, and is pretty frustrating, to say the least. Having to rearrange appointments, or rushing to get to places on time because others have made you late are just annoyances we can do without in our lives.

Anyway, when it comes to working, managing your time properly is key. How many times have important targets or sales been missed simply because you didn’t have the time to deal with them at that moment? Letting your work build up can also create unnecessary stress and other problems, too. Using this course, you can finally get on top of it. We’re giving you the gift of time.

Shed a tear at the beginning of Up? Totally normal, it’s harrowing. But if you’re still bawling by the time the house is floating across South America, it’s fair to say you might not be in complete control of your emotions.

That’s okay. It happens. But it can put you at a disadvantage when it comes to your working life. Emotional intelligence is the ability to understand, use, and manage your emotions in positive ways which lead to, well, positive effects. Like more effective communication, for example. Or the ability to empathise, defuse conflicts, overcome challenges and relieve stress. That’s where this course will help. We’re going to take a look at exactly how you can use your EI to take control of your emotions.

This course looks at the key factors that go into making a decision - reasoning and subconscious intuition, or gut feeling - which will help you understand exactly how the process works. It explains how to apply reason and intuition in your decision making, and ways to overcome problems that might affect your decision making. Doing so will help guide you towards making the right decision every time.

Change happens, and in business, those changes are critical to success. This course looks at the essential steps for effective change management and explores the consequences if you manage change badly. For the benefit of your entire business, the course also contains details of how to cope with those big changes.

This course explains what unconscious bias is, and where it comes from. It’s something all of us should make an effort to understand, because sometimes we are unwilling or unable to acknowledge and address it. Unconscious biases can have a negative impact on an organization’s working environment. To overcome unconscious bias, we must recognize the symptoms, and challenge them.