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Clear communication is vital to customer service. You need to understand a customer's issue and communicate the solution effectively, so wires don't get crossed. This course will explain why clear communication is so important and what you can do to communicate better with customers. Suitable for anyone in a customer-facing job or customer service, you'll come away from this course with practical steps you can take every day to improve your communication.
In this course, you'll learn the benefits of clear communication and how to warm up your voice and articulators to ensure customers understand exactly what you are saying. You'll also learn techniques to steer customer interactions so they can be as efficient and effective as possible.
In the '90s, NASA launched its Mars Climate Orbiter and swiftly lost it. The problem? One team had used imperial measurements while the rest were using metric. This simple miscommunication cost them $125 million. Oops! Bet they wished they'd called someone to double-check!
In customer service, any miscommunication is unlikely to cost you millions, but it can still be frustrating. Without clear communication, you're unlikely to understand and fulfil a customer's needs or fix a problem they have. This course will teach you how to communicate clearly with customers.
Truly one of the most influential writers of all time is William Shakespeare. But while he wrote some cracking plays, his flowery prose and old-fashioned words can be difficult for modern readers to understand. This made him the perfect subject for this course. The user follows "Bill" as he learns how to be as clear and efficient as possible when dealing with customers at the Globe Theatre. The amusing yet superb animation and juxtaposition of Shakespeare's poetic language in a customer service position engages the learner and makes the content relatable.
Also, Shakespeare was surrounded by actors—the perfect people to take the learner through articulation and vocal warm-ups. We broke down each element of a warm-up so the learner can revisit specific exercises if they need to. We've also included some scenario questions, so the learner engages with the material and applies it to their job.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.
We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.