Having Tough Conversations
Customers are only human. Sometimes they’re angry, indecisive, or misinformed. Sometimes they’re upset over a very genuine cause for complaint. Knowing how to deal with difficult conversations calmly and efficiently is an essential part of excellent customer service. This course will show you how to use a little skill and strategy to turn them around, so everyone is satisfied.
Learning outcomes:
- De-escalate heated conversations
- Actively listen and show empathy to your customers
- Maintain professional boundaries during difficult conversations
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.