Difficult Conversations
As a team leader, you’ll occasionally have to have difficult conversations with your employees. That responsibility comes with the job. These tricky conversations have the potential for heated, emotional responses if care isn’t taken in the approach. Luckily, this course has been designed to give you the communication skills you need to address these delicate situations.
Learning outcomes:
- Define difficult conversations to ensure you use the correct skills when they present themselves in your workplace
- Prepare a structure for having difficult conversations that ensures you cover all the required points
- Maintain control and composure during difficult conversations to promote a professional working atmosphere
- Show sensitivity and confidence when handling difficult conversations, demonstrating your ability to manage and lead
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.