Power Skills

Customer Success Management

Every business wants new customers, right? New customers mean you’re creating great products and services that people want to buy. Except, what happens when those customers drift away, tempted by shiny new competitors and fresh gimmicks? That’s where customer success management comes in. Customer success management, or CSM, is about engaging with customer challenges or questions and being proactive about solutions. It’s a way of holding on to customers, building satisfaction, and increasing loyalty. This course will give you an introduction.

Learning outcomes:
  • Recognise the differences between customer support and customer success to boost customer satisfaction
  • Recognise the key responsibilities of a customer success manager to clarify how they can help your company achieve its desired outcomes
  • Create a customer success strategy to suit your customers and their needs
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This workplace training course will show the difference between customer support and customer success, the key responsibilities of a customer success manager, and how to create your own CSM strategy.
This course, part of a wider collection of power skills-themed online training courses, is for customer success managers or business owners, who need to understand and invest in customer success.
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Why choose iAM Learning

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Peace of mind with testing

This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.

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Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.

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Certified training

Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.

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Want to see more?

Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.

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