Power Skills

Dealing with Emotional & Angry Customers

No one likes being on the receiving end of a difficult customer’s complaint. But like it or not, you might end up being that person someday. If you are, you need to know how to calm things down. Luckily there are some simple tips you can use to diffuse the situation. In this course you’ll learn some important techniques to help you handle emotional and angry customers.

Learning outcomes:
  • Use key diffusion techniques to help you deal with emotional and angry customers, so you can calm the situation and represent your company well
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At some point, you’ll face customers who are upset or angry, so it’s useful to know how to diffuse those kinds of situations. During this workplace training course. you’ll discover key diffusion techniques that you can practice.
This course, part of a wider collection of power skills-themed online training courses, is for anyone who interacts with customers at work.]
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Why choose iAM Learning

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This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.

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Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.

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Certified training

Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.

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Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.

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