Customer Empathy
Can you be empathetic enough to provide great customer service? Having customer empathy means that you can recognize and respond to your customers’ feelings. There are so many benefits of developing customer empathy. You’ll be able to understand people better, deal with conflict, and notice body language cues. There are also lots of simple techniques you can use to increase empathy in your customer interactions, such as active listening and choosing the right phrases to say.
Learning outcomes:
- Explain the difference between empathy and sympathy
- Recognise different types of empathy
- Explain the benefits of using empathy in customer service
- Apply techniques to increase empathy with customers
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.