Customer Persuasion
When a customer comes into your shop knowing exactly what they want to buy, your job’s mostly done, right? Even though you can clearly see problems ahead, you don’t need to persuade them to buy something else, do you? Unfortunately, what the customer wants might not actually be what they need. With good persuasion skills, you can convince your customer that there’s a better product they can buy. Once you know how persuasion works and what barriers you might come across, you can have a positive influence on your customers’ decisions. This course will also give you some tips you can use to boost your powers of persuasion.
Learning outcomes:
- Identify the 6 principles of persuasion
- Recognise barriers to successful persuasion
- Apply tips to be more persuasive
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.