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Business is all about making money from your customers, right? When it comes to customer service, you’ve got to meet their expectations and satisfy their needs, before, during and after the sale. If you do that, they’ll likely keep coming back for more. That’s where this our fantastic customer service collection comes in. Our content will help all sales staff improve their skills, understand the customer better and develop themselves in the process. Our engaging, accessible, bite-sized courses will make your customers happy and make learners level up.
Business is all about making money from your customers, right? When it comes to customer service, you’ve got to meet their expectations and satisfy their needs, before, during and after the sale. This collection will give your people core skills and knowledge to provide world class customer service.
Empathy is a vital skill for customer service and can help you represent the company in the best way possible. Empathetic interactions can bring repeat customers and improve the reputation of your company. This course is for anyone working in customer service who would like to find out more about empathy skills.
Persuading people is a key skill in customer service. Being able to influence others through persuasion helps you engage customers, build customer satisfaction, and maintain customer relationships. You can even transfer these persuasion skills from your work life to your personal life.
Clear communication is vital to customer service. You need to understand a customer's issue and communicate the solution effectively, so wires don't get crossed. This course will explain why clear communication is so important and what you can do to communicate better with customers. Suitable for anyone in a customer-facing job or customer service, you'll come away from this course with practical steps you can take every day to improve your communication.
Like it or not, dealing with complaints is a big part of great customer service. If you work directly with customers, or are responsible for training the people that do, you need to know how to deal with complaints the right way. This course will help you to develop essential skills in dealing with customer complaints, so you can reach the best possible outcome for your customers and your company.
It’s very easy to pass the responsibility of a customer onto someone else. But taking responsibility is vital for good customer service. In this course, you’ll learn ways to deal with customers without passing the buck. Suitable for anyone in customer services, it also covers how to implement proactive customer service to solve problems before they even arise.
Patience is essential for anyone in customer service or with a customer-facing job. It helps you keep your cool and deal with things more effectively. This course will help you become more patient when dealing with customers and help you spot things that might challenge your patience.
Customer Persuasion 15 mins
Customer Empathy 10 mins
Handling Complaints 15 mins
Taking Responsibility 10 mins
Clear Communication 10 mins
The Art of Patience 10 mins