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About this collection

Business is all about making money from your customers, right? When it comes to customer service, you’ve got to meet their expectations and satisfy their needs, before, during and after the sale. If you do that, they’ll likely keep coming back for more. That’s where this our fantastic customer service collection comes in. Our content will help all sales staff improve their skills, understand the customer better and develop themselves in the process. Our engaging, accessible, bite-sized courses will make your customers happy and make learners level up.

A glimpse at some of the courses

Business is all about making money from your customers, right? When it comes to customer service, you’ve got to meet their expectations and satisfy their needs, before, during and after the sale. This collection will give your people core skills and knowledge to provide world class customer service.

Customer Empathy

Empathy is a vital skill for customer service and can help you represent the company in the best way possible. Empathetic interactions can bring repeat customers and improve the reputation of your company. This course is for anyone working in customer service who would like to find out more about empathy skills. 

Customer Persuasion

Persuading people is a key skill in customer service. Being able to influence others through persuasion helps you engage customers, build customer satisfaction, and maintain customer relationships. You can even transfer these persuasion skills from your work life to your personal life.

Clear Communication

Clear communication is vital to customer service. You need to understand a customer's issue and communicate the solution effectively, so wires don't get crossed. This course will explain why clear communication is so important and what you can do to communicate better with customers. Suitable for anyone in a customer-facing job or customer service, you'll come away from this course with practical steps you can take every day to improve your communication.

Handling Complaints

Like it or not, dealing with complaints is a big part of great customer service. If you work directly with customers, or are responsible for training the people that do, you need to know how to deal with complaints the right way. This course will help you to develop essential skills in dealing with customer complaints, so you can reach the best possible outcome for your customers and your company.

Taking Responsibility

It’s very easy to pass the responsibility of a customer onto someone else. But taking responsibility is vital for good customer service. In this course, you’ll learn ways to deal with customers without passing the buck. Suitable for anyone in customer services, it also covers how to implement proactive customer service to solve problems before they even arise.

The Art of Patience

Patience is essential for anyone in customer service or with a customer-facing job. It helps you keep your cool and deal with things more effectively. This course will help you become more patient when dealing with customers and help you spot things that might challenge your patience.

Full course list

Global courses

Customer Persuasion      15 mins
Customer Empathy      10 mins
Handling Complaints      15 mins

 

Taking Responsibility      10 mins
Clear Communication      10 mins
The Art of Patience      10 mins

Our customers

We value every conversation to understand our customers needs

Missguided
Yeo
Dunelm
Chester Zoo
dpd
Dreams
Moonpig
Lotus
lanes logo
Great-places logo
Renewi-Logo
Missguided
Yeo
Dunelm
Chester Zoo
dpd
Dreams
Moonpig
Lotus
lanes logo
Great-places logo
Renewi-Logo