Customer Success Management

New customers are great. But loyal customers are even better. That’s why managing customer success is important. Customer success management can help you create a customer-focused business that delivers time and time again.

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Who this course is for:

This customer skills course is for customer success managers and business owners, as it’s important that they understand and invest in customer success to improve relationships and aid networking.

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Learning Outcomes

Recognise the differences between customer support and customer success to boost customer satisfaction
Recognise the key responsibilities of a customer success manager to clarify how they can help your company achieve its desired outcomes
Create a customer success strategy to suit your customers and their needs

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Accessibility

Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.

We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.

Our customers

Making workplace learning fun

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You’ll have your own questions and challenges in your business, so we’d love to show you more and answer any questions. We’re excited to show you specific courses you’re interested in, or run you through more of our off the shelf eLearning courses.

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