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No one likes being on the receiving end of a difficult customer’s complaint. But like it or not, you might end up being that person someday. If you are, you need to know how to calm things down. Luckily there are some simple tips you can use to diffuse the situation. In this course, you’ll learn some important techniques to help you handle emotional and angry customers.
This course, part of a wider collection of power skills-themed online training courses, is for anyone who interacts with customers at work.
At some point, you’ll face customers who are upset or angry, so it’s useful to know how to diffuse those kinds of difficult situations. During this workplace training course, you’ll discover key diffusion techniques that you can practice.
Use key diffusion techniques to help you deal with emotional and angry customers, so you can calm the situation and represent your company well
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.
We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.