Dealing with Emotional & Angry Customers
No one likes being on the receiving end of a difficult customer’s complaint. But like it or not, you might end up being that person someday. If you are, you need to know how to calm things down. Luckily there are some simple tips you can use to diffuse the situation. In this course you’ll learn some important techniques to help you handle emotional and angry customers.
Learning outcomes:
- Use key diffusion techniques to help you deal with emotional and angry customers, so you can calm the situation and represent your company well
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.