Difficult Conversations

As a team leader you’ll occasionally have to have difficult conversations with your employees. That responsibility comes with the job. These tricky conversations have the potential for heated, emotional response if care isn’t taken in the approach.

Luckily, this course has been designed to give you the skills you need to address these delicate situations.

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Who should take this course?

Having a difficult conversation with an employee is a delicate situation, and one that, as a manager or supervisor, you’re likely to have.

You could be addressing something the employee is sensitive to and aware of, or it could be a matter that they had no idea was a problem. You may need to discuss an underperformance, complaint, or even a talk about disciplinary action.

Whatever the issue, difficult conversations can be very stressful experiences. Let this course guide the conversation to a positive conclusion.

iAM 00275 - Difficult conversations - Landing Page

By the end of this course you'll be able to:

Define difficult conversations to ensure you use the correct skills when they present themselves in your workplace.
Prepare a structure for having difficult conversations that ensures you cover all the required points.
Maintain control and composure during difficult conversations to promote a professional working atmosphere.
Show sensitivity and confidence when handling difficult conversations, demonstrating your ability to manage and lead.

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Accessibility

Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.

We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make out courses.

Our customers

Making workplace learning fun again

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You’ll have your own questions and challenges in your business, so we’d love to show you more and answer any questions. We’re excited to show you specific courses you’re interested in, or run you through more of our off the shelf eLearning courses.

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