Handling Complaints

Complaints are good for business. Perhaps not the 1st thing that comes to mind, especially if you’ve dealt with some pretty irate customers in the past. But, it’s true. You might shudder at the thought of dealing with complaints, but the thing is, they’re really a chance for you and your company to shine. You just need to know how to handle them correctly. 

Complaints give you the opportunity to show off your top-notch customer-service skills and keep your customers smiling. They help you improve your services and highlight where you can make your customer experience even better. Dealing with complaints well is an essential skill in business and can turn a disgruntled complainer into a loyal customer for life.

Here at iAM, we know that you can take all the theoretical courses in the world, but the reality of customers is that they’ll never be predictable. Theoretical advice isn’t much use without context. So, we decided to take you into a very busy customer service department, where there’s no shortage of complaints and opportunities to practice your skills.  

We’ve taken real-world expert advice and realistic scenarios and packaged them in an exciting gremlin-themed world. You get all the learning without any risk of a boring moment. This course blends stunning animation, interactive design, and scenario based practice. Your abilities will be put to the test throughout the course as you take control and make decisions to help our characters through some tricky calls – making for an unforgettable learning experience.