Handling Complaints
Complaints are good for business. It’s true. They’re a chance for you and your company to shine. You just need to know how to handle them correctly. Complaints give you the opportunity to show off your top-notch customer service skills and keep your customers smiling. They help you improve your services and highlight where you can make your customer experience even better. Complaints handling is an essential skill in business and can turn a disgruntled complainer into a loyal customer for life.
Learning outcomes:
- Recognise common customer complaints and the best way to handle them
- Listen and communicate calmly and clearly to resolve problems
- Turn a challenging situation into a positive customer experience
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.