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Like it or not, dealing with complaints is a big part of great customer service. If you work directly with customers, or are responsible for training the people that do, you need to know how to deal with complaints the right way. This course will help you to develop essential skills in dealing with customer complaints, so you can reach the best possible outcome for your customers and your company.
This course provides guidance on different types of customer complaints and how best to deal with them. You’ll learn to listen and communicate calmly and clearly to make sure the problem gets resolved, whatever the complaint. Turning a challenging situation into a positive customer experience is a great skill. We’ll show you just how to do it.
Complaints are good for business. Perhaps not the 1st thing that comes to mind, especially if you’ve dealt with some pretty irate customers in the past. But, it’s true. You might shudder at the thought of dealing with complaints, but the thing is, they’re really a chance for you and your company to shine. You just need to know how to handle them correctly.
Complaints give you the opportunity to show off your top-notch customer-service skills and keep your customers smiling. They help you improve your services and highlight where you can make your customer experience even better. Dealing with complaints well is an essential skill in business and can turn a disgruntled complainer into a loyal customer for life.
Here at iAM, we know that you can take all the theoretical courses in the world, but the reality of customers is that they’ll never be predictable. Theoretical advice isn’t much use without context. So, we decided to take you into a very busy customer service department, where there’s no shortage of complaints and opportunities to practice your skills.
We’ve taken real-world expert advice and realistic scenarios and packaged them in an exciting gremlin-themed world. You get all the learning without any risk of a boring moment. This course blends stunning animation, interactive design, and scenario based practice. Your abilities will be put to the test throughout the course as you take control and make decisions to help our characters through some tricky calls – making for an unforgettable learning experience.
Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.
We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.