Recognising a ‘Skill Vs. Will’ Performance Issue

Has your company’s productivity slipped, or even nose-dived? It could be you’ve got a performance issue to deal with. Once you’ve recognised the problem, you’ll need to figure out whether it’s because of a skills gap or if your employees just don’t have the will to get the job done.

This course will help you identify the reason for the issue, introduce you to the ‘Skill/Will’ matrix, and help you recognise the steps you need to take to assist your employees properly.

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Who should take this course?

Everyone will run into a performance issue at some point in their professional careers. Either they don’t have the necessary skill or are not motivated to keep going. Sometimes it can even be both!

Suitable for anyone in leadership or management positions, this course will explain the best approach to deal with employees with skill and/or will gaps, so your staff’s productivity and performance don’t slip.

iAM 00278 - Recognising a ‘Skill vs. Will’ Performance Issue - Landing Page

By the end of this course you'll be able to:

Identify whether a performance issue is due to a skills gap or a lack of will so the correct actions can be taken.
Use the ‘Skill/Will’ matrix to identify the best management approach so employees are suitably assisted.
Take appropriate steps to rectify an employee’s skill or will gap so they remain focused and productive.

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Accessibility

Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.

We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make out courses.

Our customers

Making workplace learning fun again

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You’ll have your own questions and challenges in your business, so we’d love to show you more and answer any questions. We’re excited to show you specific courses you’re interested in, or run you through more of our off the shelf eLearning courses.

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