Taking Responsibility
Remember the schoolyard game ‘hot potato’, where a ball is passed from one person to another without them getting much time to react? Sometimes customer service can feel like that. A customer is passed from person to person, department to department, and nothing gets resolved. Taking responsibility for a customer’s problems is a key part of customer service. Having 1 contact point sets customers’ minds at ease that someone is helping them. What’s more, their issues will be resolved far more efficiently. This course will explain how you can take responsibility for your customers’ problems and proactively work to prevent them in the 1st place.
Learning outcomes:
- Recognise why taking responsibility is essential in customer service
- Explain what proactive customer service is
- Demonstrate responsibility for customers’ issues
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.