The Art of Patience
Unfortunately, customer service can be a slow process. Complex issues with many moving parts, busy members of staff, and more can result in long waits while you try to contact different departments. It’s no wonder some customers get annoyed! You can’t train a customer to be more patient. But for smoother, more efficient customer service, you’ll need to master the art of patience yourself. It’ll help keep customers calm and happy, which means you’ll be able to solve their issues much faster.
Learning outcomes:
- Explain why you need to be patient with customers
- Identify behaviours and circumstances that will challenge your patience
- Demonstrate patience when dealing with customers
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.