Using Rapport
To be great at selling, you need to be able to connect with your customers or clients. But it isn’t easy to build relationships with people straight away. If you need to find a way to connect with customers quickly, you can do that by building and using rapport. Rapport building is a skill that anyone can learn. It might take some practice, but anyone can learn to build an emotional connection with others.
Learning outcomes:
- Define what rapport is
- Explain why rapport is important in sales
- Implement rapport-building tips
Peace of mind with testing
This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.
Accessibility
Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.
Certified training
Our Collections are IOSH approved and CPD certified which gives you piece of mind knowing you're getting good quality content.
Want to see more?
Your business will likely face unique challenges, but our friendly team is happy to answer any questions you may have. We’re eager to show you any specific courses you’re interested in, or guide you through our off the shelf eLearning courses.