What Do I Do When Online Shopping Goes Wrong?

Oh no. You’ve ordered something online (it’s just so easy!) and that less-than-reputable company has let you down. Surprise, surprise. Your emails and requests for refunds are going unanswered. What do you do? This course explains your rights, and how you can get your money back before you tear your hair out in frustration.

iAM-Life-Skills-LMS-Thumbs-Online-Shopping

What you will learn

You’ll find out what your rights are as a consumer & what the relevant protecting laws are, including Section 75 of the consumer credit act. It also explains what to do with cancelled purchases and the ‘cooling-off’ period.

HubSpot Video

Accessibility

Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.

We take a number of steps to ensure visuals and navigation is easy for your people. For more information on the steps we take for accessibility check out how we make our courses.

Our customers

Making workplace learning fun

Yeo Valley Organic
Odeon
Chester Zoo
Currys
Halfords
Lotus
lastminute.com
DPD
Great Places Housing Group
Dreams
Lanes Group PLC
Mountain Warehouse
Travel Counsellors
Sysco
The Entertainer - TheToyShop.com
Countrywide
Yeo Valley Organic
Odeon
Chester Zoo
Currys
Halfords
Lotus
lastminute.com
DPD
Great Places Housing Group
Dreams
Lanes Group PLC
Mountain Warehouse
Travel Counsellors
Sysco
The Entertainer - TheToyShop.com
Countrywide